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Frequently Asked Questions |
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What do HSS services cost? Fees vary depending on which program you access. Some of the government funded programs are at no or minimal cost to you. Care may be funded by your health fund or you can choose to self fund on a fee per service basis. Our helpful, friendly staff are happy to answer all your questions about the costs of our services.
Do HSS staff undergo any training? All HSS staff are fully qualified in their area of expertise.
All our Personal Care Assistants have either a Certificate III qualification or significant experience working in the community. Our Domestic Staff are all very hard working and have many years experience in community care. HSS staff fulfill mandated competencies annually and our Clinical Education staff ensure that all staff are up to date with best practice.
How can I access care from HSS? Referrals for the different programs can be made by GP’s, Hospital staff, Residential Care Facility staff, yourself, carers or family members Referrals may be made on our forms and faxed to us, by phone or online via the website.
What can I do if I am not happy with the service I am getting? HSS welcomes all feedback. If you have any concerns about our service please contact us immediately by: Phone Email Mail
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